FREQUENTLY ASKED QUESTIONS
PRODUCT
- Do you accept Made To Order pieces?
Yes we do! If you have an idea in mind that fits the O'EL design aesthetic or would love to have a previous piece from our previous collection or would like to commission us for a special art installation project we will definitely consider accepting your order. However it will depend on the production capacity and availability of the materials that will be used. To get your quotation and to have your ideas come into reality please feel free to email us at info@oeldesigns.com
- What is your lead time?
Depending on the complexity of the design and quantity of MTO, our lead time is at least 5 business days to a month.
- Payment process for Made To Order pieces?
We require a 50% downpayment with estimated shipping cost paid upon submission of signed contract of agreement/invoice , while the remaining balance is to be paid upon approval of the finished piece/s.
- How are pre-orders processed?
Pre-orders are processed 5-10 working days depending on the availability of the piece/s,
and transacted normally via online store like ready on hand stocks.
- Do you have a physical store?
Not yet but we we are available online at www.oeldesigns.com/shop and you can visit us from time to time in various pop-ups, trade fairs and bazaars all throughout the metro. To stay updated where we are currently showcasing our pieces please sign up in our newsletter and follow us in our social media feeds (seen at the bottom of the page).
- Why buy from an independent artisanal brand like O'EL Designs
vs. buying from a mass produced brand?
Theres nothing wrong from buying mass produced brands, but if you would like to support your local craftsmen and see production transparency, buying from an independent brand is your way to go.
Mass produced pieces made in large quantities have often overlook the quality of the products due to the delivery demands and ignore giving fair wages to its the makers behind the brand, though buying from an artisanal brand like ours take time, are produced in smaller quantities, and costs a bit more than your average ordinary "Shein" product. Artisanal brands takes pride in the hours of care invested in creating your pieces, when the makers give their whole heart and energy in creating you can be sure you will receive heaven to goodness quality pieces made from the finest materials. In patronizing independent labels you also support meaningful initiatives which gives back to their local communities and provides fair wages to their local craftsmen.
SHIPPING & DELIVERY
- Where do you ship?
We currently offer local shipping to our Philippine based customers transacted in our online shop.
For orders made domestically we ship using reputable courier services such as J&T, LBC, GogoXpress, and Ninja Van.
Customers can expect to receive their orders within 5-10 working days upon confirmation of orders.
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For PICKUP Option via GRAB/LALAMOVE: ( Customer will cover the pickup cost )
- For Metro Manila Customers: We only allow "Pickup Option" to Hand Bag orders only.
1. This option is only available on "Saturdays only" from 12nn-3pm ( Non Holidays)
2. If order is placed on a Saturday, please note that pick up availability will be placed next Saturday
* Our Manila Office is located in Paranaque City
(Details to be found once "Pickup Option" is selected upon checkout)
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- For Calabarzon Customers: Customer will arrange pick up and will cover cost from Silang,Cavite
(Details to be found once "Pickup Option" is selected upon checkout)
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In case of bad weather or any other unforeseen circumstances that will hinder the courier to pick up order/s, we will notify customer immediately for the changed date.
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- How much is your shipping/delivery cost?
Our shipping fees usually range from P80-P1000+ and are automatically calculated during the checkout process on our online store. This cost is dependent on the destination, as well as the weight and dimensions of the package. We are now located outside Metro Manila
- Do you ship internationally?
Yes, however since our international website is currently under construction, we can facilitate your order/s manually, please email us at info@oeldesigns.com. Please note*International SRP may vary and shipping fee will depend on location of country, weight of the order/s and any additional taxes, duties, customs fees applied by your local customs office are the sole responsibility of the customer. For more information on local customs, duties, taxes and import charges please contact your local customs office. To stay updated with our international website and available international stockists please follow us in our social media (located at the bottom of the page) or sign up in our newsletter.
CLAIMS, RETURNS,EXCHANGES AND REFUNDS
- Do you accept returns and exchanges?
All sale items are final
We only accept exchanges and returns under the following circumstances:
1.) If product has a "Warranty Card" given upon receiving of order/s. Warranty Card is issued only for products released in year 2023.
To claim your warranty privileges please email us at info@oeldesigns.com with a screenshot photo of your warranty card.
2.)If product/s have claims of damaged, please send proof of damage to info@oeldesigns.com
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*Please note claims should be within 2 days upon delivery of product/s and must be placed in original packaging with tagging. All shipping and delivery costs are non-refundable and all return and exchange shipping and delivery costs are shouldered by the customer.
*We reserve the right to refuse any exchange or return item that does not meet our return policies.
- Do you accept refunds?
No, refunds are not issued except in cases where the defective item/s can no longer be replaced.
Please email concern at info@oeldesigns.com
ORDERS & PAYMENT
- What are your available payment methods?
We accept all major credit and debit cards paid via Paypal. And online banking and payment transfers through Banko De Oro, Bank Of The Philippine Islands, and G-Cash.
For more information, see payment QR codes
- How do I pay via BDO/BPI/G-CASH ?
To pay via Banko De Oro, Bank Of The Philippine Islands and through G-Cash, means to pay manually. You may do this payment method upon check-out and click "BDO/BPI/GCASH". Please note once payment has been made, please send proof of payment 24 hours upon checkout to secure order/s to our email info@oeldesigns.com or to any of our social media platform. To know more on how to pay using this payment option, please click "Manual Payment Options"
- How long can you hold my "Manual Payment"/ "Manual Checkout" order/s?
We usually hold your order/s within 24 hours upon check out until proof of payment has been sent, beyond that your order/s will go back to our inventory.
- How do I pay using my debit card/credit card/PayPal ?
To pay using your preferred debit card or credit card you may do so by clicking upon online checkout at the "PayPal" button. PayPal will then redirect you to a secured page that will ask your following credentials.
***No need to create a PayPal account just click Pay With A Bank Account Or Credit Card***
To pay using PayPal Account, Log in your credentials.
- Can I cancel my payment or order/s ?
Unfortunately, since we want your order/s to be delivered early as possible we don't allow cancellations. But in special cases where "Delivery Information" or "Delivery Contact Number" needs to be updated or changed please email info@oeldesigns.com.
***Please note this request can only be process if partnered courier is agreeable to the revised information or order/s has not yet been processed for delivery.
***Payments that are successfully transferred cannot be canceled and refunded.***
Have More Questions?